Job Description

Redbird is looking for a highly motivated and passionate banquet server to join our team. We are focused on providing a warm and welcoming environment with attentive and knowledgeable service that exceeds our guests' expectations. Shifts include daytime, dinner, and weekends. 

• Obtains event assignments from the event captain at the start of the work shift
• Performs all duties and maintains knowledge of all standards and procedures as stated in the training information
• Treats all guests with our Hospitality culture – uses guests’ name when known, polite, courteous, warm and friendly
• Have accurate knowledge of the menus, menu allergens, and other restaurant functions and services
• Set up and break down private event spaces in accordance to event floorplan
• Complete side work, which is inclusive of polishing China, glassware, and silver
• Be ready and willing to assist fellow servers as situations arise
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
• Communicates to the manager on duty any and all situations where a guest may express concern or dissatisfaction with any aspect of the dining experience
• Communicate effectively with team members and supervisors to support seamless service delivery and resolve issues promptly

Qualifications:

• High school diploma or equivalent
• Communicate and understand the predominant language(s) of our guests.
• Minimum of 2 years of food serving.
• Basic knowledge of service procedures and functions.
• Possess basic math skills and have the ability to handle money and operate a POS system.
• Have working knowledge of food, beer, wine, liquor and common drink recipes.
• Food Handlers Certificate and Responsible Beverage Service (RBS) Certificate required

Working Conditions and Expectations:

• Work schedule will may vary from early morning to late evening, weekends and holidays
• Shifts will range from 4 – 8 hours and you may be asked to work overtime
• Work in a busy restaurant dining room environment, as well as outside dining area.
• Be ready and willing to assist the restaurant floor on a need basis.
• Always act in a professional manner that represents the restaurant, owners, partners and staff.
• Respectful to all guests that have chosen to dine in our restaurants.
• Demonstrate teamwork in all areas of the restaurant
• Work with a positive attitude in all types of situations
• Follow safety and sanitation rules and laws at all times
• Attends all scheduled employee meetings.
• Always act in the best interest of the restaurant, fellow employees and guests.
• Welcome and accept feedback and coaching from the management team in order to maintain and grow as an employee

Physical Requirements:

• Be able to work in a standing position for long periods of time (up to 8 hours).
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Be able to ascend and descend up to 5 floors of stairs.

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