Job Description

FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.  

Work Location & Schedule: This is an exempt, office based opportunity with flexibility to work from home 1 day per week depending on business needs.  

Travel to FM office locations across the U.S. and internationally may be required occasionally, depending on business needs.

Eligibility: Applicants must live within 50 miles of Johnston, RI or Norwood, MA  

Flexibility to sit in either of our offices located in Johnston, RI preferred or Norwood, MA  with required travel to Johnston, RI as needed dependent on business needs. 

Relocation is not offered for this position 

Responsibilities

At FM, we are seeking a Legal Operations Manager to join our legal team.  

The Legal Operations Manager will lead and improve the operational and strategic functions of Law & Governmental Affairs. Reporting to the Chief Legal Officer, this individual will have the opportunity to directly influence and impact the future design of the processes and procedures of the legal team and drive and improve the efficiency and effectiveness of legal service delivery.  This role is responsible for implementing and managing legal technology, vendor relationships, analytics, knowledge management, and contributing to a departmental career development framework, and cross-functional initiatives. The ideal candidate is a strategic problem solver with strong analytical skills, a passion for process improvement, and experience in legal operations within a corporate environment. This role requires the skills to lead projects and change initiatives and develop positive relationships with internal team members across Law & Governmental Affairs and other departments. 

Your responsibilities include but are not limited to.

Legal Operations & Technology 

• Manage and implement legal technology platforms (e.g., e-billing, matter management, etc.). 

• Maintain and develop SOPs, standard methodologies, and user guides for legal systems. 

• Drive process improvement and automation initiatives across legal workflows. 

Data Analysis & Planning 

• Develop and maintain legal department metrics, dashboards, and performance indicators, including preparing, monitoring, and tracking legal department objectives. 

• Build metrics and trends on key data points aligned to the Chief Legal Officer’s key objectives and strategic plan, as well as overall department effectiveness and efficiency. 

• Build predictive and visual analytics to support strategic decision-making. 

Financial & Vendor Management 

• Contribute to legal department budgeting, forecasting and spend analysis. 

• Coordinate vendor management, including onboarding, billing compliance, and performance evaluations. 

Talent, Knowledge & Capacity Development 

• Build knowledge management systems within the department. 

• Support hiring, onboarding, training, and knowledge management within the legal team. 

• Build and support a career development framework. 

• Support long-term department capacity planning regarding resource needs and allocation. 

Qualifications

5+ years of experience in legal operations, project management, or related roles. 

Experience in influencing and implementing change management required 

Legal experience highly preferred 

Experience in a publicly traded or highly regulated industry (e.g., insurance, financial services) preferred. 

• Strong attention to detail to review and analyze legal service and performance data 

• Proficiency with legal tech tools and enterprise legal management (e.g., Legal Tracker, MS Office). 

• Excellent communication, organizational, and problem-solving skills. 

• Ability to work independently and collaboratively in a fast-paced environment. 

• Strong abilities in project management. 

Education

Bachelor’s Degree required  

The hiring range for this position is $134,080 to $192,700. The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, generous health, and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances, and much more!  

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce. 

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