Job Description

Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a positive, daily difference for people.

At Ascensia, our values serve as the bedrock of our organization. They guide our decisions, actions, and interactions, shaping the culture we collectively foster.

Our Values include:

• Resilient Growth Mindset
• Executional Excellence
• Courageous Leadership
• Inclusive Collaboration

We believe that when we live our values authentically, both individually and as a team, we unlock our true potential and drive sustainable success.

What you will be doing:

• Managing customer complaint databases by creating, dispositioning, and writing test instructions for complaint evaluation.
• Preparing/exporting reports for analysis from appropriate databases.
• Receive and log in returned product for laboratory evaluation.
• Administrative tasks as required including filing of reports, submitting invoices and scheduling biohazard pick up for the labs.
• Provide statistical analysis for process or product evaluations.
• Maintain Laboratory inventory and calibration schedule.
• Perform special assignments as directed by supervisor.
• Support country specialists requests including resolution of technical and quality issues.
• Lead analsyst and investigator for Blood Glucose investigations.
• Knowledge of app and software troubleshooting techniques preferred.

What you will need for success:

• Bachelor's degree in the sciences emphasizing chemistry, life sciences or engineering.
• Attention to detail is essential.
• Excellent computer skills with good working knowledge of MS Excel and statistical analysis ability.
• Effective verbal and written communication and human relations skills.
• Understanding of valid experimental design and interpretation and command of basic clinical laboratory techniques.
• Able to effectively analyze results of experimentation, evaluations and testing and able to summarize and report findings.
• Sound judgment is essential for supplying recommendations.

TO ALL RECRUITMENT AGENCIES: Ascensia does not accept unsolicited third-party resumes.

Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.

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