Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Handle high amounts of incoming calls
Produce sales leads
Identify and evaluate customers' needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Reach personal/customer service team sales targets and call handling quotas
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Some proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding quota requirements
Strong phone administration skills and active listening capabilities
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
Counseling In Schools (CIS) is a dynamic community-based organization founded in 1986 with a mission to promote the emotional and social growth of children so that they can thrive in school and succeed in life. For nearly 40 years, Counseling In Schools has created and...
...Full Time ROCKSTAR Registered Dental Assistant Needed for Growing Private Practice We are a fantastic dental office that seeks to provide the highest level of dentistry to each and every one of our patients. Our exceptional office exists because of our team and we're...
...experience in ACI MTS product. Experience : 7 - 11 years Required Skills Technical Skills: Cobol, Linux, Entia DB, IBM MQ, Deep expertise in experience in ACI MTS development , customization and configuration Good experience in handling...
..., local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality... ...Qualifications: Previous experience in security/military/law enforcement helpful.... ...responsible for ensuring that the Security Officers enforce the policy and procedures established...
...are forever priceless. Explore a world of growth opportunities, top-notch training, enticing company perks, and the flexibility of working hours tailored to your lifestyle. You'll embark on a thrilling journey, orchestrating and planning dream vacations for our clients...